1. Who we are
Telovibe is a travel eSIM service operated by the Telobal group. This policy explains what personal data we process, why we process it, and the choices you have.
2. Data we collect
When you place an order or create an account we collect the minimum needed to deliver the service: your email address, order details (plans, quantities, currency, amounts), and — when you log in — session and security data such as device identifiers and hashed credentials. We never require personal identity documents to buy an eSIM.
3. Payment data
Card details and other payment credentials are handled by our payment provider and are never stored on our servers. We retain only the payment records we need for accounting, reconciliation and refunds.
4. Why we process your data
We process your data to:
- fulfil and deliver your orders (including emailing eSIM activation details);
- operate your account, sessions and security features;
- process refunds and handle support requests;
- comply with legal and accounting obligations; and
- detect and prevent fraud, abuse and payment disputes.
5. Cookies and storage
We use strictly necessary cookies for authentication and session security. We do not use third-party advertising cookies today. See our cookie policy for details.
6. Data sharing
We share data only with sub-processors required to operate the service — payment processing, transactional email delivery, and connectivity provisioning. We do not sell your personal data.
7. Retention
Order and payment records are kept for the period required by accounting law. Other data is kept only as long as needed for a legitimate purpose and is deleted when it is no longer needed.
8. Your rights
Depending on your jurisdiction you may have rights to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise any of these, contact us at support@telovibe.com using the email address on your account or order.
9. Security
Access to members-only areas is protected by short-lived session tokens, hashed passwords, and per-session device tracking. Financial records are append-only and every mutation is logged.
10. Changes
We may update this policy as the service evolves. Material changes will be reflected on this page with a new “Last updated” date.